Automower® support

If your Automower® robotic lawn mower is connected to Automower® Connect and the Husqvarna Cloud using a mobile network, it has a SIM card installed. The SIM card is used to connect your mower to the mobile network and enables it to communicate with the Automower® Connect app, so that you can control your mower wherever you are.

What costs are related to using Automower® Connect?

Learn about costs and connectivity terms

• The Automower® Connect service is free.

• The SIM card provided by Husqvarna gives your mower free connectivity for 10 years, provided that Automower® Connect supports the mobile network technology in your market during the full period of time and that there is a supplier of mobile network technology in the area.

• You do not have to sign up for a separate contract with the cellular network operator.

• There are no running costs associated with using Automower® Connect.

Which mobile network operator does Automower® Connect use?

Understand which operators provide coverageAutomower® Connect uses different mobile network operators and roaming partners in different countries to provide the best possible coverage in various markets.

Can I replace the SIM card in my mower with a card from another mobile network operator?

Options for changing SIM cardsAutomower® models with mobile connectivity come equipped with an eSIM for global coverage in most regions. However, if coverage is limited, you can switch to a local operator by inserting a physical SIM card of your choice. If you’d like to use a mobile network operator not included in our roaming agreement, please contact your local Husqvarna dealer for assistance.

How much data does the Automower® Connect app use each month?

Data usage detailsThe amount of data used by Automower® Connect varies significantly depending on the mower model, installation method and usage patterns. For example, more advanced models with additional features such as the AI Vision camera running in a wire free installation using EPOS® via Husqvarna Cloud will use considerably more data than basic Automower® models running with boundary wire. Factors such as mowing schedule, installation size and connected features all influence data consumption.

Can I see the remaining balance on my mower’s prepaid SIM card?

Balance and data traffic informationAll data traffic is included in the service. It is not possible to check the remaining balance.

Related article: Which Automower® robotic lawn mowers can be controlled by the Automower® Connect app? | Does Automower® mobile connectivity work everywhere? | The Automower® robotic lawn mower is disconnected, not connecting or not pairing