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Automower® support
Troubleshooting Wi-Fi issues on Automower® robotic lawn mowers
This guide applies only to Automower® models that support Wi-Fi.
Wi-Fi helps your Automower® robotic lawn mower stay connected to the Husqvarna Cloud and Automower® Connect app. For Wi-Fi-only models, it is essential for EPOS® wire free navigation (via the Husqvarna Cloud) and firmware updates. For Aspire™ R6V, 308V and 312V, it is also a must when using a local reference station, as these models communicate with the station via Wi-Fi.
Note: Automower® robotic lawn mowers with Wi-Fi connectivity only support 2.4 GHz Wi-Fi networks. 5 GHz and 6 GHz networks are not supported. Most modern routers broadcast both frequencies, but in some cases 2.4 GHz needs to be activated separately in the router settings.
What happens when Wi-Fi disconnects?
Why is my mower disconnected?
Troubleshooting Wi-Fi issues
Improve Wi-Fi signal
What happens when Wi-Fi disconnects?
Wi-Fi-only models—general behaviour
Regardless of installation type, all Wi-Fi-only models will:
Lose remote control and smart home functionality.
Maintain Bluetooth connectivity within 30 m (98.4 ft).
Be unable to download firmware updates.
Impact by installation type
The effect on mowing behaviour depends on how your Automower® robotic lawn mower navigates:
Boundary wire installations: Automower® continues mowing normally.
EPOS® wire free installations (via Husqvarna Cloud): Automower® stops and searches for a signal.
Reference station installations (Automower® Aspire™ R6, 312V, 308V): The mower stops if the Wi-Fi connection is lost, as Wi-Fi is required for communication with the reference station. Note: Installation of a local reference station for these models must be performed by an authorised Husqvarna dealer.
Models with AI vision technology: Automower® uses its built-in camera to continue navigation for a short time/distance, but will stop if it doesn’t recover Wi-Fi signal. Read more in AI vision technology on Automower®.
Models with both, Wi-Fi + cellular
Switches to mobile network automatically.
Why is my mower disconnected?
Common reasons:
No Wi-Fi network added in the Automower® Connect app
Router power failure
Wi-Fi network disconnected from the internet
Weak signal or mower out of range
Troubleshooting Wi-Fi issues
Select the situation that matches your issue:
Wi-Fi network does not appear when pairingIf your Wi-Fi network does not appear in the list when trying to connect Automower® to the app, see the troubleshooting steps in the setup guide: Connect Automower® to Wi-Fi.
Mower shows as disconnected from Wi-Fi
Restart your phone.
Ensure that you have the latest version of the Automower® Connect app. App Store | Google Play
Ensure the router and internet are working.
Ensure Bluetooth is enabled on your phone and that your phone is connected to Automower® via Bluetooth.
Verify that a Wi-Fi network has been added. In the Automower® Connect app, navigate to More > Settings > Automower® Connect > Wi-Fi. Connect Automower® to a Wi-Fi network if there is no Wi-Fi added.
Improve the Wi-Fi signal if it is weak.
Ensure your router is using the 2.4 GHz band. Automower® does not support the 5 GHz or 6 GHz bands.
Improve Wi-Fi signal
If the Wi-Fi signal is weak in parts of your lawn, consider strengthening it to maintain a stable connection. Here are some practical options:
Use Wi-Fi extenders or mesh systems: These devices boost Wi-Fi coverage. Make sure any extender or mesh system supports 2.4 GHz, as this is the only frequency Automower® connects to. For outdoor areas, choose extenders designed for outdoor use to withstand weather conditions.
Position your router strategically: Place it as close as possible to the lawn or near windows facing the work area.
Reduce interference: Avoid placing the router near thick walls, metal objects or other electronics that can block signals.
Check Wi-Fi signal strength in the Automower® Connect app
You can verify the signal strength where your mower is located using the app:
Open the Automower® Connect app and sign in.
Navigate to More > Settings > Automower® Connect.
Enter your PIN code when prompted.
Check the signal strength under Wi-Fi.
If the signal is weak, consider adding an extender or adjusting your router placement for better coverage.
Add mobile connectivity to your mower
For compatible models, your Husqvarna dealer can install an Automower® Connect kit to add mobile connectivity. Check which models support cellular connectivity.
See also: Connect Automower® to Wi-Fi | Problem with the Bluetooth connection to Automower® | Problem with the mobile connection to Automower®