Automower® support

The mobile network normally offers a stable connection to the Husqvarna Cloud and the Automower® Connect app, but in some cases, you may experience that your robotic lawn mower gets disconnected from the Automower® Connect app.

What happens when the mower disconnects from the mobile network?

This is what happens when the mower disconnects from the mobile network:

• Continued operation: The mower will continue mowing according to its schedule.

• Bluetooth control: You can control the mower using the Automower® Connect app if you are within 30 metres/100 feet and connected via Bluetooth.

• Wi-Fi connectivity: Models with both mobile and Wi-Fi connectivity will switch to Wi-Fi (as long as they are within Wi-Fi range) if there is no mobile signal, maintaining normal operation without appearing disconnected.

• No communication with the cloud: The mower cannot communicate with the Husqvarna Cloud via the mobile network.

• Smart home commands: Commands sent using smart home services, such as Google Home or Amazon Alexa, during disconnection from the mobile network are not saved. The mower will not receive or follow them.

• Automatic reconnection: The mower will reconnect to the Husqvarna Cloud once it receives a network signal. The app’s dashboard will indicate when the mower is connected.

Why is the mower disconnected?

There are several possible reasons why your mower may disconnect from the mobile network:

• Network issues: Temporary network issues or poor coverage in your area.

• Device issues: Loss of internet connection on your mobile device or changes in settings.

• STOP/PAUSE command: If the mower was disconnected after a stop or pause command, press START on the mower to restart and reconnect. Note that the mower does not stop or pause because it is disconnected. Instead, it gets disconnected because it has been paused or stopped.

Troubleshooting mobile connection issues

Often, simply restarting the mower or your mobile device can resolve the issue. If the problem persists, further troubleshooting may be needed:

Use our Product Assistant

The easiest way to troubleshoot the issue is by using our Product Assistant. It provides step-by-step solutions tailored to your specific Automower® model and conditions.

Open product assistant

Alternatively, you can follow the troubleshooting steps below:

1. Basic troubleshooting steps

Start by performing these basic troubleshooting steps:

1. Restart the mower: Set the product to OFF and then to ON.

2. Restart your phone.

3. Restart the Automower® Connect app: iOS | Android.

4. Update the Automower® Connect app: Ensure that you have the latest version of the app: App Store | Google Play

5. Check your phone’s internet connection: Make sure that your phone is connected to the internet.

6. Check the mower’s network coverage: Check the network icon on the mower display. If the coverage is consistently poor, your Husqvarna dealer can help you switch to another network provider (additional costs will apply).

7. Check for temporary mobile network issues: If the network is down in your area, the mower’s status will be set to Disconnected. Wait until the network issues are resolved to reconnect.

8. Update the mower’s firmware: For models that support FOTA (Firmware Over The Air) updates, ensure that you have installed the latest firmware. Check the Automower® Connect app for update notifications.

2. Restart the Automower® Connect module

If the above steps did not resolve the issue, restart the Automower® Connect module.Restarting the Automower® Connect module can be done by using the mower display or the Automower® Connect app, depending on which Automower® model you have. Note that it may take some time for the mower to establish a connection to the Husqvarna Cloud after a restart.

Using the Automower® Connect app

Follow these steps:

1. Ensure that you are within Bluetooth range and connected to your mower using Bluetooth.

2. Select Settings in the Automower® Connect app and tap Automower® Connect.

3. Turn off the Automower® Connect module by disabling the Automower® Connect option.

4. Wait 5 minutes.

5. Restart the Automower® Connect module by enabling the Automower® Connect option.

Using the mower display

Follow these steps:

1. Navigate to Accessories > Automower® Connect.

2. Turn off the Automower® Connect module by disabling the Automower® Connect option.

3. Wait 5 minutes.

4. Restart the Automower® Connect module by enabling the Automower® Connect option.

3. Test the connection and initiate a new pairing

A new pairing may be needed after the mower was disconnected from the mobile network.

Verify the connection

1. In the Automower® Connect app:

• Go to Settings and tap Automower® Connect.

• If it says Disconnected, your mower is not paired using the mobile network.

1. Alternatively, use another device:

• Log in to the Automower® Connect app on another device.

• If your mower does not appear under My Mowers on the other device, it is not connected to the mobile network.

Initiate a new pairing

Follow these steps:

1. Ensure that you are within Bluetooth range and connected to your mower via Bluetooth.

2. Select Settings in the Automower® Connect app and tap Automower® Connect.

3. Tap Initiate new pairing to start a new pairing process and then follow the on-screen instructions.

Is the connection still not working?

If you have tried the above measures and the connection is still not working, please contact your local Husqvarna dealer.

More information

Related troubleshooting articles

• How to add an Automower® robotic lawn mower to Automower® Connect

• Problems with the Bluetooth connection to Automower® robotic lawn mower

• Problem with the Wi-Fi connection to Automower® robotic lawn mower

For personalised assistance with your Automower® robotic lawn mower, contact your local Husqvarna dealer.